On 23rd December 2020, we received a notification on our internal dashboard that a customer had enquired for a Ongrid Solar Plant from one of the most remote places in Punjab, near Karoran. The customer was fearful that like multiple other solar companies, we would also claim that installing the solar plant at the location would not be feasible for a size this small. Though after a quick internal discussion and the strong willingness of the customer to install solar, one of our team members confirmed the order with him over a call.
The customer was a regular traveller and used to visit Mohali, Punjab twice a month. BigWit Energy being active solar company in Mohali region, he got referred to us by two of our old customers. He visited our website, and filled in his details and location and this lead got assigned to one of our team member. The strong commitment of the customer to install solar on his remote property with Bigwit Energy made us make one of the most beautiful decision to expand our limits and install the plant there.
We conducted our site visit at the place in the first week of Jan 2021 to confirm the location of the plant at the property along with the wiring route and earthing locations. Due to the property being spread out, laying the wire route was a big task so that it doesn't affect the aesthetics of the house and there are minimal losses on the AC side. We finalised the components of the plant with mono-perc technology and a standard ongrid string inverter.
Next up, we applied for the net-metering application from the DISCOM which got approved within the standard timeline of 15 days with regular followups to the local sub division. After delivering all the components and goods required for the solar plant at our customers place we scheduled the installation timeline from 17th Jan 2021 - 22nd Jan 2021. Our customer was very gracious to aid our team with a staying place and helping with transport partially to and from his location.
After submitting our inspection file and meter to the local subdivision on 22nd Jan 2021 itself, our team left the site with the solar plant installed and ready to switch on. The DISCOM did its due diligence, site visit and inspection in the next 10 days. The net-meter which was to be replaced at the property got tested in Ropar and replaced by the PSPCL person on 3rd Feb 2021. All that was left was to switch on the plant and let the solar inverter start generating electricity captured by the solar modules! This is a very exciting day for all of the company members who worked on the plant and the customer alike.
Generally for a plant installed in our office’s vicinity we provide with a cleaning service once a month from our side, but due to this site being far from us, we had pre-decided terms with customer that we would provide cleaning once every three months. Maintenance service is always an active service from Bigwit Energy instead of passive like multiple other companies and our remote customer also got the same service commitment. Till date the customer has generated 703units through the Bigwit Solar plant and saved energy worth about Rs6300.